Before the shipment is dispatched.
Confirm the exact product and item identifier, package quantity, shipping destination, receiving contact, and expected dispatch information. Ask the source for the product-specific shipping and storage requirements.
Establish who can receive the shipment and what to do if delivery occurs outside the agreed window. Do not assume that different product families use the same conditions.
At receipt: match the shipment.
Use the confirmed order and current source instructions to check product identity, configuration, quantity, package integrity, expiry, and applicable lot or serial information.
If temperature-controlled shipment applies, follow the source's process for reviewing shipping condition information. The website does not define universal temperature-excursion limits.
Follow the labeled storage conditions.
Move the product into the appropriate receiving and storage workflow under the responsible team's procedures. Ambient, refrigerated, frozen, and lyophilized are not complete storage specifications.
Record the necessary traceability information in the approved internal system. This public website is not a lot-tracking or patient-record system.
When something does not match.
Keep the affected product within the source-directed handling process and contact the responsible source or support team promptly. Ask for written guidance on any discrepancy, damaged package, or condition concern.
Do not infer that an affected product is acceptable, alter it, return it, or discard it based only on a website summary. The source instructions and practice procedures govern the next action.
Give the team a clear record.
A business handoff can include the order reference, exact item, quantity, delivery date, issue description, and responsible contact. Keep patient identifiers and clinical records in an approved secure channel.
Confirm who owns the next action and where the written response will be retained.